Trojan horse downloader generic 2yjs path c/program files/common/files udate exe?

my grand-daughter has always had bullgard full security pack on her computer. About 6 weeks ago a box as a icon appeared on her desktop with the words xset up,exe.We did a full scan and 2 threats appeared on the scan which bullgard could not deal with so we sent a log to them to sort out. After many attempts later we were no better off as these threats kept showing up on the full scan. Last night I uninstalled bullgard and installed avg free antivirus and with her own windows firewall windows defender and norton spyware scan which comes free with btyahoo we did another scan with avg which picked up the above mentioned + a copy avg got rid of the first one and on a second scan we believe we got rid of the second one but the box is still on the desktop. How can we be sure we have got rid of all this. Hope all this makes sense.

Trojan horse downloader generic 2yjs path c/program files/common/files udate exe?matchless

there is a live chat option for bullguard users, every virus i've had they have told me how to remove it.

Ive tried Norton its rubbish.

I will try avg if bullguard fails me...

Trojan horse downloader generic 2yjs path c/program files/common/files udate exe?norton 2008

Download and install the program from the link below. Use it to scan your system. It will give you information of all processes running on your system. You can use this information to detect processes that are dangerous and disable them. You can also then use an antivirun to remove the processes or files manually.

http://www.greatis.com/reanimator.zip
Try downloading (free) Ad-Aware SE Personal. This is antispyware rather than anti-virus and may well catch out anything that's left. Also try Ccleaner (free again) which is excellent at cleaning out cr*p.

Hope this helps

By the way, don't have two anti-virus progs running at the same time, they'll fight! AVG's excellent.
AVG free edition took care of the same ones for me.
avg is ok i had it But avast is better it kept a virus from spreading on my pc and possibly saved it d/l it from here